Overview of the emails my customers receive in the order flow
As an online store owner, it's important to understand the emails your customers receive during the order process. In this article, we will explore the different emails your customers will receive and what they look like.
The theme for your customer emails is selected automatically based on the theme of your webshop. We offer two themes: a dark theme and a white theme, which can be customized by the admin of your webshop. This ensures that your customers receive a consistent experience throughout their interactions with your brand, including the emails they receive.
Thank You for Your Order Email
The first email your customer will receive is the "Thank You for Your Order" email. This email is sent immediately after an order is placed on your website. The purpose of this email is to thank the customer for their order and to confirm that their order has been received by your system.
The email is send to customer's email.
Order Processed Email
Once an order has been confirmed by you or the warehouse, the customer will receive an "Order Processed" email. This email confirms that their order has been processed and is being prepared for shipment.
The email is send to customer's email.
Invoice for Order Email
Once the order has been confirmed, the customer will receive an "Invoice for Order" email, which incl. the invoice (as PDF).
The customer will receive the invoice for order email on the customer's email address. If the customer has provided a separate billing email address, then the email will also be sent to billing email addresses.
If order require upfront payment then an "Invoice for Order" email is sent as soon as a norder is submitted.
"Order is ready for pick up" Email
The email is sent to customers to notify them that the order is ready for pickup.
Customers who choose to pick up their order at your location will receive this email as soon as you mark the order as 'ready for pickup'. Customers who have selected to have their order shipped to a carrier service point will receive this email as soon as the order is delivered to service point.
Note: For orders that are shipped home or do not require shipping this email is not sent
"Order has been delivered" Email
Once an order has been delivered to the customer's address, an "Order Delivered" email will be sent to the customer's email address. This email confirms that the order has been successfully delivered and is now in the customer's possession.
The email is sent to the customer's email.
Note: It's important to note that customers who choose to click and collect their orders or purchase digital items will not receive this email.
"Credit Note for order" Email
In some cases, customers may receive a "Credit Note" email if an order has been credited or refunded. This email is sent to the customer's billing email address, if provided. If a billing email address was not provided, the email will be sent to the customer's email address.